Eureka Number 1 Selling Australian Educational Software

Returns and Warranty Policy

This return policy applies to all purchases made from Eureka Multimedia Pty ltd.

Australian consumer law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

More information in relation to the Consumer Guarantees may be found at http://www.accc.gov.au

Change of mind

Please choose carefully as refunds are not provided for change of mind purchases or if you have made a wrong selection.
We recommend you carefully review the product information and any orders before proceeding to checkout.

Our Returns Policy

We do not accept refunds or exchange on computer software due to copyright and licensing restrictions, except in the case where a Consumer Guarantee is breached. In this case we will provide a remedy or help the customer obtain a working copy.

If any products purchased from this website is faulty, damaged or not fit for its usual purpose please contact our customer support team for details.

In the event that a fault is found and our technical support team is unable to remedy the problem within 14 days, a refund or exchange may be offered.

As a condition of return, all products must be returned with the original receipt, the original documentation, instruction manuals, the original components and the manufacturer's packaging.

The product must not show wear or damage and must be returned with resonable care.

For ESD (Electronic Software Distribution) products, we may require you to sign a letter of destruction as a condition of the return.

Eureka Multimedia Pty Ltd. reserves the right to deny any return or exchange that fails to meet our return criteria.

We will refund the amount you paid for the products minus the cost of delivery. The refund will be made to the original method of payment. You must return the product to us within a resonable timeframe and at your expense.

Unless there is a breach of the Consumer Guarantees, the right to refuse the return or exchange of products is at the discretion of Eureka Multimedia Pty Ltd.

Limited Warranty

Subject to the guarantees under Australian Consumer Law and in particular the Competition and Consumer Act 2010 and any other provisions in this Agreement, NODTRONICS PTY LTD and EUREKAMULTIMEDIA PTY LTD warrants to you the original licensee, that the media on which the program is recorded will be free of defects in material and workmanship under normal use for a period of one (1) year from the date of purchase. NODTRONICS PTY LTD and EUREKAMULTIMEDIA PTY LTD sole responsibility under this warranty will be, at its option, to use reasonable efforts to correct any software defects that are reported to it within 90 days from the date of purchase. NODTRONICS PTY LTD and EUREKAMULTIMEDIA PTY LTD does not warrant that the program will be error free, nor that all the program errors will be corrected.

Notice of liability

The information contained in the program is distributed without warranty. While precautions have been taken in the preparation of this material, neither the author, NODTRONICS PTY LTD nor EUREKAMULTIMEDIA PTY LTD shall have any liability to any person or entity with respect to any liability, loss or damage caused or alleged to be caused directly or indirectly by the instructions and content contained in the program.

Limitations on Remedies

NODTRONICS PTY LTD and EUREKAMULTIMEDIA PTY LTD liability in contract, tort or otherwise arising out of, or in connection with the program, shall not exceed the purchase price of the program. IN NO EVENT SHALL NODTRONICS PTY LTD and EUREKAMULTIMEDIA PTY LTD BE LIABLE FOR SPECIAL, INCIDENTAL TORT OR CONSEQUENTIAL DAMAGES (INCLUDING ANY DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS OR LOSS OF BUSINESS) ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PROGRAM EVEN IF NODTRONICS PTY LTD and EUREKAMULTIMEDIA PTY LTD HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

 

Technical Support

If you require assistance in the installation of this program please email us at support@eurekamultimedia.com.au or call (02) 9838 7575







 
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